If you need help activating Office, see Activate Office for Mac.If you run into any problem with your Mac, there is a general set of steps and checks you can take to troubleshoot it. Click Get Started to start activating. The Whats New window opens automatically when you launch Word. Click the Microsoft Word icon in the Launchpad. Click the Launchpad icon in the Dock to display all of your apps. Launch an Office for Mac app and start the activation process.We cover adjusting your packet size, resetting the PRAM and SMC, configuring the DNS, changing location, and deleting and re-adding the Wi-Fi configuration.What do you need help with Important notices. In this article, we show you some troubleshooting steps to take if your Mac’s Wi-Fi stops working. Another sign of a failing boot hard drive is seeing a lot of spinning beachball action, slow drive etc., (off the Internet/network to confirm)Like any computer, your Mac can be vulnerable to Wi-Fi problems and dropped connections.
Where Do I Take For Help Wth Problems Software Updates ToCheck with your devices' manufacturers to see if there are firmware updates available, and install them. If so, then you can try swapping peripherals to different ports, or change the order in which they are attached to troubleshoot daisy-chaining.Even if troubleshooting peripherals by unplugging or re-ordering them does not make a difference, still consider checking for and applying both firmware and drive software updates to the device. Run your system with only the keyboard and mouse and with just one monitor attached, and see if this makes a difference. Hardware troubleshootingFirst unplug any peripherals you have, including printers, hard drives, extra displays, and scanners. For example, if the system hangs, does this occur for about 30 seconds every time you boot, or does it happen at regular intervals, or perhaps is it random in nature?In addition, ask yourself how long the problem has been happening, and whether or not it came about after any changes you made to the system, including software installs, upgrades, and changes to system settings.With these ideas in mind, you can perform a number of tests to determine if the problem is hardware-related, or software-related, and in doing so hopefully narrow down the culprit. Notice any errors and behaviors, and other actions you are taking that lead up to the problem at hand.Therefore, performing steps like preference file deletion likely will not help.If a specific application is giving you troubles and these problems are happening in just one account but not another, then you can try the classic approach to remove preferences for the program. If the problem persists in your new or Guest user account, then this suggests it is system-wide and not an issue with your home folder. This will run all your system's same software, services, and installed programs under fresh user settings, and thereby help determine if the problem is account-based or rooted in the system. While there are ways to do this manually, you can use the most up-to-date version of a reputable system maintenance tool like OnyX to access and remove cache files. If a specific program is causing problems, then you can try clearing the caches for it, or for the entire system, to see if this helps. Plist file for your program (found based on the developer name and program title, such as com.apple.TextEdit for Apple's TextEdit program), but can also be done using the OS X Terminal.Both OS X and applications running on it create temporary files and caches that, if corrupted, may lead to problems including hangs or the inability to perform specific tasks, and which can sometimes lead to crashes. While system and application logs can be somewhat cryptic, you can use some techniques to isolate messages and identify common errors that accompany the problematic behaviors you are experiencing. In addition to a full system permissions fix, you can reset the permissions on home folders in your user account, which will ensure programs, services, and anything else that runs under your account has proper access to the resources it needs.The system console in OS X offers central access to system logs, and as such is a quick way to track down errors. You can also run a permissions fix on the drive, to ensure system files are properly accessible. To do this thoroughly, you will need to boot to the OS X Recovery partition and then use Disk Utility to verify and repair the hard drive. If one is persistently at the top of the list, then consider investigating it to see whether the activity seen is normal.Use Disk Utility to both check the boot drive for errors, and to fix its permissions. After removing caches, restart your system to see if it's made a positive effect.Open Activity Monitor and sort the various process lists by the %CPU, Memory, or Energy columns, to see if any program is regularly using up system resources. If the problem stops occurring, or shows specific behavior when you perform the steps above, then you can convey these to a technician or online help resource to get better insight on what to do next.Questions? Comments? Have a fix? Be sure to check us out on Twitter. To ensure all files are replaced, perform a full reinstall followed by installing the relevant combo updater, or simply run Software Update in the Apple menu.Even if these steps do not fix the problem, you can make a note of whether or not they help isolate it. This will simply replace all the core system files with fresh ones, which sometimes can be a quick fix for a damaged OS installation.Sometimes you can search for a "Combo" updater for your version of OS X from Apple's Support Downloads Web site, but while this will replace system files, it will do so only for the subset of those changed by the update. Performing a reinstall of OS X simply requires you boot into Recovery mode, and then select the option to reinstall OS X.
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